Since things have gone seriously down hill at Walmart (and
we all know it has), I’ve taken a lot of my shopping to Target. The store is so
clean and they have some really neat merchandise. They take competitor coupons
without the arguing you get at Walmart, I have my 5% off card and there’s just
something about that bullseye logo.
But lately I’m thinking that Target “team members” are
getting a little cocky in their confidence that they are better than Sam
Walton’s group and they are letting some things are slide by. I thought I’d give
them a friendly word or two of advice because, well, that’s what I do.
Make yourself visible to the guests (Gotta love it…we are
not “customers”, we are “guests”.) so if we need you, we don’t have to go all
over the store to find you. If you invited a person to your home (a guest), you
wouldn’t disappear once this person was seated on your couch, would you? Don’t
hide from us. We really aren’t scary. We just occasionally want to ask
questions that only you can answer.
If you are stocking a shelf and a guest wants to peruse said
shelf, move out of the way. I promise your boss isn’t going to get angry. Trust
me, getting my shampoo and taking a cranky 6-year-old out of the store before
he has a meltdown is way more important than having all that mousse out of the
box.
Cashiers, SMILE! Be friendly. We all know it’s not an
exciting job (been there, done that) but make the most of it. I know you’re
tired and your feet hurt. There is not a shoe in the world or a gel insert made
that feels good after standing in them eight hours every day, it’s a dead end
job and the pay really sucks. But you’d be surprised how much faster your time
will go or how rewarding it is if you cheer someone up.
And Associates? If someone leaves a crapload of stuff in
their buggy, along with a nearly full cup of Starbucks, they definitely will be
coming back for it. Especially the coffee. It’s a potty break or they need
something in a different aisle. Do not under any circumstances take that cart
and put their things back on the shelves. Or throw away the Starbucks. The
merchandise can be replaced. But you never touch a person’s coffee.
Author’s note on this last bit: It was only left alone for
ten minutes and I was in the next aisle with my boy looking at TMNT figures.
You threw away my stinkin’ latté and are damn lucky I only made you dig my
notebook out of the trash. I could have done worse.
And just a side note to those who take care of the courtesy
phones and price checkers…they need fixed. It doesn’t matter what store I’m
talking about because none of them work. Anywhere. Not that I use them much but
I thought I’d let you know.
I still love Target; have done so since my first visit so
long ago when I lived in Carrollton Texas. It is one of my favorite places to
shop but I’m hoping that my kind ideas will take root and be accepted in the
manner to which they are intended (lots of love, Target, lots of love).
Well, that’s it. I’ve given y’all a bit of my (other)worldly
advice. You may return to your previously scheduled activities.